At Himalayan Remedies Private Limited, we are committed to providing our customers with high-quality products and excellent service. If, for any reason, you are not completely satisfied with your purchase, we are happy to assist you. Please review our refund policy below:
Product Condition: To be eligible for a refund, the product must be unused, unopened, and in the same condition as it was when received. Timeframe: Refund requests must be made within 14 days from the date of delivery. Non-Refundable Items: Certain products such as personalized items, opened consumables, or products purchased as part of a sale or promotional event may not be eligible for a refund.
Once we receive the returned product and verify its condition, we will process the refund to your original payment method.
Refunds will typically be processed within 7-10 business days after the product is returned and inspected.
If the return is approved, we will refund the full purchase amount minus any applicable shipping fees.
If you receive a product that is damaged, defective, or incorrect, please contact us immediately with pictures of the damage or defect. In such cases, we will offer a full refund or send a replacement, along with a prepaid return shipping label for the damaged product.
Cancellation PolicyIf you wish to cancel an order, please contact us before it is shipped. Once the order has been shipped, it cannot be canceled, but you may initiate a return as outlined in our refund policy.
Thank you for choosing Himalayan Remedies. We look forward to serving you and your beloved animals!